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Contact Information

We understand that crisis moments require rapid response. Our team monitors enquiries continuously to ensure timely engagement when situations demand immediate attention.

Office Location

142 Kensington High Street
London W8 7RL
United Kingdom

Email Address

[email protected]

Working Hours

Monday – Friday: 9:00 – 18:00
Saturday: 10:00 – 14:00
Sunday: Closed

Emergency consultations available outside standard hours by prior arrangement.

Response Time

We aim to respond to all enquiries within 4 business hours. Crisis situations flagged as urgent receive priority attention, often with same-day initial consultation scheduling.

Central London location ensures accessibility for clients requiring in-person consultations during active crisis management.

What to Expect

Initial Review

Upon receiving your enquiry, we conduct a preliminary assessment to understand crisis scope and urgency level. This informs our response timeline and recommended next steps.

Confidential Consultation

All communications remain confidential. We understand the sensitive nature of reputation challenges and maintain strict privacy protocols throughout engagement.

Strategy Discussion

Initial conversations focus on understanding your specific situation, identifying immediate priorities, and outlining potential approaches. No commitment required for exploratory discussions.

Tailored Proposal

Based on initial assessment, we develop service recommendations matched to your situation. Proposals specify scope, timeline, deliverables, and investment required.

Common Questions

How quickly can you begin work on an active crisis?

For genuine emergencies, we can typically initiate crisis assessment within 24 hours of engagement agreement. Initial strategic guidance often begins during the first consultation call.

Do you work with clients outside the United Kingdom?

Yes. While our office operates from London, we regularly engage with clients across Europe and internationally. Many crisis management activities can be conducted remotely, though some situations benefit from in-person strategy sessions.

What information should I provide in my initial enquiry?

Brief descriptions suffice for initial contact. Include the general nature of the situation, timeline of events, and any immediate concerns. Detailed information exchanges occur during confidential consultations rather than through initial contact forms.

How do you ensure confidentiality?

All client engagements operate under strict confidentiality agreements. We maintain secure communication channels, limit information access to essential team members, and never disclose client relationships without explicit permission.

What if my situation requires legal expertise as well?

We work collaboratively with legal counsel when situations involve both legal and reputational dimensions. Our Legal & PR Coordination service specifically addresses scenarios where both types of expertise need integration.

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