Privacy Policy

Last Updated: April 2026

Introduction

This Privacy Policy explains how domain collects, uses, and protects personal information provided through our website and services. We are committed to maintaining the confidentiality and security of your personal data in accordance with applicable data protection laws.

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when using our services, including:

Name and contact information submitted through enquiry forms
Email address for correspondence
Details about your situation provided in consultation requests
Any additional information you choose to share during consultations

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

IP address and browser type
Pages visited and time spent on each page
Referring website or source
Device information and operating system

How We Use Your Information

We use collected information for the following purposes:

Responding to your enquiries and providing requested services
Conducting initial crisis assessments and consultations
Communicating about service delivery and engagement details
Improving our website functionality and user experience
Maintaining records of client interactions for service continuity
Complying with legal obligations and protecting our legitimate interests

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

Consent: You have given explicit consent for specific processing activities
Contract Performance: Processing is necessary to deliver services you have requested
Legitimate Interests: Processing serves our legitimate business interests while respecting your rights
Legal Obligations: Processing is required to comply with applicable laws

Data Sharing and Disclosure

We maintain strict confidentiality standards and limit data sharing to essential circumstances:

We do not sell personal information to third parties
Service providers who assist with business operations may access limited data under strict confidentiality agreements
Legal authorities may receive information when required by law or to protect legal rights
With your explicit consent, we may share information with partners involved in delivering requested services

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Security measures include:

Encrypted data transmission and storage
Access controls limiting data availability to authorised personnel
Regular security assessments and updates
Confidentiality obligations for all team members

While we maintain robust security practices, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to promptly addressing any identified vulnerabilities.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary based on:

Nature of information collected
Purpose for which it was collected
Legal or regulatory requirements
Legitimate business needs

When personal data is no longer required, we securely delete or anonymise it in accordance with our data retention schedule.

Your Rights

Under applicable data protection laws, you have several rights regarding your personal information:

Right to Access: Request copies of personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data in certain circumstances
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the details provided below. We will respond to requests within the timeframe required by applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyse site usage. For detailed information about our cookie practices, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review privacy policies of any external sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

International Data Transfers

Personal information may be transferred to and processed in countries outside your country of residence. When transferring data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

For questions about this Privacy Policy or our data practices, or to exercise your data protection rights, please contact us:

domain
142 Kensington High Street
London W8 7RL
United Kingdom
Email: [email protected]

Supervisory Authority

If you believe we have not addressed your data protection concerns adequately, you have the right to lodge a complaint with the relevant supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ICO).